Paul J Bagdan (he/him)
Professor College of Hospitality & Business Hospitality Providence
Biography and Expertise
Paul Bagdan has been in the hospitality industry for more than 30 years. Now in his 22nd year at JWU, he primarily teaches undergraduate courses in guest service management and strategic management. He also teaches graduate courses in the MBA Program.
Bagdan is a Certified Hospitality Educator (CHE) and both a Certified Food Safety Trainer and Responsible Alcohol Service Trainer for the state of Rhode Island.
He recently published a second edition of a textbook titled, “Guest Service in the Hospitality Industry.” He has also written several book chapters and articles as well as given numerous presentations on the topics of guest service, tip elimination and technology.
Education
PhD
Kansas State University
MS
Rochester Institute of Technology
BS
University of Massachusetts – Amherst
Associates in Applied Science
Schenectady County Community College
Associates in Occupational Studies
Schenectady County Community College
Reimagining Experiential & Applied Learning (REAL) Champion
Johnson & Wales University
Johnson & Wales University
Tipping Legislation (Magazine)
Providence Business News
August 10, 2022
pbn.com
Tipping (Radio)
National Public Radio (NPR) – Washington D.C.
August 1, 2022
npr.org
Tipping Segment (Magazine)
US News
June 15, 2022
usnews.com
International Council of Hotel, Restaurant and Institutional Educators
International Council of Hotel, Restaurant and Institutional Educators
Bagdan, P.
Guest Service in the Hospitality Industry 3’rd edition
Kendall Hunt Pulishing
3
all
Hyde, S. & Bagdan, P.
Improving Effectiveness and Efficiency
Emerald Publishing Limited
211-241
Bagdan, P.
11 Chapters within this text
NA
Second
Bagdan, P.
5 Chapters within this text
NA
Second
Bagdan, P.
Staying Calm in a Fast-Paced Work Environment
Bar & Nightclub Magazine
Bagdan, P.
Staying Calm in a Fast-Paced Work Environment
Bar & Nightclub Magazine
Bagdan, P.
Guest Service in the Hospitality Industry
John Wiley & Sons
Bagdan, P.
A Survey of Hotels and Technology Trends
Hosteur
Fall/Winter
14-16
A Discussion on Meeting Career Readiness with Experiential Learning
Oral Presentation
International Summer Conference
International Council of Hotel, Restaurant, and Institutional Education
Indiapolis
IN
United States
Blending Hospitality with Healthcare – An Educational Construct with Multiple Applications
Oral Presentation
2024 CHRIE Conference
CHRIE – Council on Hotel, Restaurant and Institutional Education
Sheraton Centre
Montreal
Interdisciplinary Hospitality and the Development of Cross-Campus Partnerships
Oral Presentation
2024 CHRIE Conference
CHRIE – Council on Hotel, Restaurant and Institutional Education
Sheraton Centre
Montreal
Influences of the Proliferation of Tip Solicitation
Poster
2024 Annual Summer Conference
I-CHRIE
Montreal
Canada
A Model that Addresses Student Group Issues in an On-line Environment: The Creation of Student Cohort Support Groups
Poster
JWU University Scholarship and Best Practices Expl
Johnson & Wales University
Bowen Center
Providence
RI
Results of Faculty Workload Survey
Poster
Faculty Symposium
Johnson & Wales University
Providence
RI
Status of Tipping Elimination in the US
Poster
Faculty Symposium
Johnson & Wales University
Providence
RI
A Student Cohort Model to Increase Student Learning and Satisfaction in Online Courses
Oral Presentation
2023 CHRIE Conference
Council on Hotel, Restaurant, and Institutional Education
Phoemix
AZ
United States
A Food Service Rating Systems Analysis
Symposium
International Summer Conference
I-CHRIE
An Analysis of Mobile Check-In Technologies in the Lodging Industry
Oral Presentation
International Summer Conference
I-CHRIE
Palm Springs
NV
United States
Tip Elimination and Its Effects on the Industry – (Part III).
Oral Presentation
International Summer Conference
I-CHRIE
Palm Springs
NV
United States
Tipping in hospitality: The impact the millennial generation has on the industry
Poster
I-CHRIE NENA Regional Conference
I-CHRIE
State College
PA
United States
Tip Elimination and Its Effects on the Industry – (Part II).
Oral Presentation
International Summer Conference
I-CHRIE
Baltimore
MD
United States