Giulio Ronzoni
Adjunct College of Hospitality & Business Hospitality Online
Biography and Expertise
My background in the hospitality industry goes back more than ten years. I was “Made in Italy” in 1988 and grew up there until High School, where I studied subjects such as Latin, Classical Greek, and Philosophy. I then moved to France, where I obtained both my Bachelor’s and MBA degrees in Hotel Management and Business Administration.
From working as a server at the “Bar Americain” and “Salle Empire” restaurant at the iconic “Hotel de Paris” in Monte Carlo, working at the front office in Paris, organizing the Formula 1 Grand Prix, the Yacht Show, the ATP Rolex Masters of Tennis, and the Royal Wedding events in Monte Carlo, assisting the IT Manager and the Director of Finance at the Ritz-Carlton in Ireland, and assisting the Hotel’s General Managers in Paris, Menton, and Roquebrune (France), I have experienced several aspects of this vast industry.
Landed in the US for the first time in August 2015 after obtaining an Assistantship from the University of Central Florida (UCF) in Orlando, FL, I earned my Philosophiae Doctor (Ph.D.) in Hospitality Management at the Rosen College of Hospitality Management, University of Central Florida in Summer 2019.
As a Lodging Industry practitioner, Dr. Giulio is genuinely interested in studying and researching different areas, such as Guest Delight, Branding, Diversity and Intercultural Management, Human Trafficking, and Senior Living Management.
In my free time, I love playing Beach Volleyball, Running, Swimming, and Golfing.
Education
PhD
University of Central Florida (Rosen College of Hospitality Management)
MBA
Vatel Nîmes College, University of Perpignan, France
BS
Vatel Nîmes College, University of Perpignan, France
Instructional Designer License
“Quality Matters” Professional Development. Independent Applying the QM Rubric (APPQMR).
CITI Certification
Collaborative Institutional Training Initiative
Cornell University: Certification “Hospitality Marketing & New Media Strategies for Revenue Growth.”
Cornell University
“Exemplary” Course Designation
University of Florida
Silver Prize Winner
Event Management Cutting Edge Research Award
Best Professor of the Semester
University of Hawai’i
Best Professor of the Semester
University of Hawai’i
Rotary Club International
• International Council on Hospitality, Restaurant and Institutional Education (ICHRIE)
Ronzoni, G.
Catarsi, F., Ronzoni, G. & Linnes, C (2024). Digital transformation in the music event sector as a response to crises. in Prideaux, B & Beirman, D. Handbook on Crisis and Disaster Management in Tourism (pp. 309-323). Edward Elgar Publishing. ISBN: 978-1-83910-537-1.
Ronzoni, G.
Wickey-Byrd, J., Fyall, A., Ronzoni, G. & Panse, G. (2023). Mitigating the scale, reach, and impact of human trafficking at major events: A North American perspective. Event Management 27, 931-950.
Ronzoni, G.
Zhong, Y., Zhang, T. & Ronzoni, G. (2023). Sentimental analysis of Facebook reviews: Does hospitality matter in senior living? International Journal of Hospitality Management 112, 1-12.
Wickey-Byrd, J. & Fyall, A. & Panse, G. & Ronzoni, G.
Mitigating the Scale, Reach, and Impact of Human Trafficking at Major Events: a North American Perspective
Event Management
27
6
931-950
Ronzoni, G.
Linnes, C., Agrusa, J., Ronzoni, G. & Lema, J. (2022). What tourists want: A sustainable paradise. Tourism and Hospitality, 3(1), 164-183.
Ronzoni, G.
Linnes, C., Ronzoni, G., Agrusa, J., & Lema, J. (2022). Emergency remote education and its impact on higher education: A temporary or permanent shift of instructions? Journal of Education Sciences 12(10), 1-30.
Ronzoni, G.
Linnes, C., Weinland, J., Ronzoni, G., Lema J. & Agrusa, J. (2022). The local food supply, willingness to pay, and the sustainability of an island destination. Journal of Hospitality and Tourism Insights, 6(3), 1328-1356.
Ronzoni, G.
Zhang, T., Ronzoni, G., Medeiros, M. & Bufquin, D. (2022). A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives. International Journal of Hospitality Management, 102, 1-10.
Linnes, C. & Ronzoni, G. & Agrusa, J. & Lema, J.
Emergency Remote Education and Its Impact on Higher Education: A Temporary or Permanent Shift in Instruction?
Education Sciences
12
10
721
Ronzoni, G.
Torres, E., Yost, E. & Ronzoni, G. (2021). No vacation needed: An exploration on why American workers won’t use up their vacation days. Journal of Human Resources in Hospitality & Tourism, 1-28.
Ronzoni, G.
Selima, M., Fyall, A., & Ronzoni, G. (2020). Regional destination branding in a developing country context. In Pearce, P., & Correia, A. (eds). Tourism’s New Markets: Drivers, Details and Directions. Oxford. Goodfellow Publishers Limited, pp. 244-266. ISBN 978-1-911-635635.
Ronzoni, G.
Torres, E., Zhang, T. & Ronzoni, G. (2020). Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects. International Journal of Hospitality Management 87, 1-17.
Torres, E. & Zhang, T. & Ronzoni, G.
Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects
International Journal of Hospitality Management
87
102380
Ronzoni, G.
Ronzoni, G., Torres, E. & Kang, J. (2018). Dual branding: A case study of Wyndham. Journal of Hospitality and Tourism Insights 1(3), 240-257.
Ronzoni, G.
Torres, E. & Ronzoni, G. (2018). The evolution of the customer delight construct: Prior research, current measurement, and directions for future research. International Journal of Contemporary Hospitality Management 30(1), 57-75.
Ronzoni, G.
Torres, E., Lugosi, P., Orlowski, M., & Ronzoni, G. (2018). Experience transformation via co-creation: A socio-spatial approach. Journal of Service Management 29(2), 206-229.
Torres, E. & Ronzoni, G.
The evolution of the customer delight construct
International Journal of Contemporary Hospitality Management
30
1
57-75
Ronzoni, G.
Ronzoni, G. (2016). Vacation experiences begin at home: A cruise line example. Journal of Global Scholar of Marketing Science, 26(4), 318-321.