Emily M Reaves (she/her)
Instructor College of Hospitality Management International Hotel School Charlotte
Biography and Expertise
Emily Reaves completed her master’s degree in business administration from Johnson & Wales University in 2014, and her bachelor’s degree in International Hotel & Tourism Management from Johnson & Wales University in 2012. Emily obtained the certification as a Hospitality Educator from AHLA in May 2019 and a certificate in Hotel Finance, Real Estate, and Asset Management from Cornell in 2015. She has 8 years of experience in the hotel industry, having worked at properties including the Myrtle Beach Marriott, Wentworth by the Sea Marriott, and Providence Marriott Downtown. Emily was the head of Front Office Operations at the Greensboro Marriott Downtown before becoming a Customer Experience Measurement Consultant for Deloitte.
Education
DBA
Liberty University
MBA
Johnson & Wales University
BS
Johnson & Wales University
Diversity, Equity, and Inclusion in the Workplace Certificate
Muma College of Business, University of South Florida
Certificate in Hotel Real Estate Investments and Asset Management
Cornell University
Certified Hospitality Educator (CHE)
AHLA
Adult Mental Health First Aid USA
National Council for Mental Wellbeing
QPR Suicide Prevention Gatekeeper Certification
QPR Institute
Certification in Hotel Industry Analytics
AHLA
ROOM FOR GROWTH Why major hotels here are investing millions in event space upgrades (Other)
Charlotte Business Journal
January 19, 2024
https://www.bizjournals.com/charlotte/news/2024/01/19/hotel-renovations-westin-omni-ritz-ballantyne.html
The Pandemic Is Changing The Way Hotels Operate — In North Carolina And Elsewhere (Radio)
WFAE 90.7
August 16, 2021
https://www.wfae.org/business/2021-08-16/the-pandemic-is-changing-the-way-hotels-operate-in-north-carolina-and-elsewhere
Southpark hotel offers alternative to work from home (TV)
Fox 46 (Now Queen City News)
October 8, 2020
https://www.qcnews.com/news/southpark-hotel-offers-alternative-to-work-from-home/
Hospitality Sales & Marketing Association International
International Council on Hotel, Restaurant, and Institutional Education
International Council on Hotel, Restaurant, and Institutional Education
International Council on Hotel, Restaurant, and Institutional Education
Reaves, E. & Schoffstall, D.
Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study
Journal of Hospitality & Tourism Cases
12
1
26-32
Reaves, E. & Schoffstall, D.
Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study
Journal of Hospitality & Tourism Cases
12
1
26-32
Charlotte Green Team Panel Event
Panel Presentation
Charlotte Green Team Meeting
Charlotte Green Team
Westin Charlotte
Charlotte
NC
United States
Innovation Through Proliferation: How Many Hotel Brands Is Too Many?
Oral Presentation
SECSA ICHRIE 2025 Conference
SECSA ICHRIE
Auburn University
Auburn
AL
United States
AI in the Classroom: Beyond Thoughts to Application
Oral Presentation
SECSA ICHRIE 2025 Conference
SECSA ICHRIE
Auburn University
Auburn
AL
United States
Experiential Learning in the Classroom: Progress on the REAL Project
Poster
University Scholarship and Best Practices Expo
Johnson & Wales University
University Event Center
Charlotte
NC
United States
University & Industry Partnerships Across Hospitality-Related Disciplines
Panel Presentation
ICHRIE Annual Conference
ICHRIE
Montreal
Canada
Best Practices: Scaffolding Direct Experiential Components in Undergraduate Hospitality Courses
Oral Presentation
SECSA Annual Conference
SECSA Federation of ICHRIE
Univ. of South Carolina
Managing Hospitality Operations in Conflict of Policies and Procedures: A Modern-Day Labor Regulation Quandary
Paper
SECSA-ICHRIE Federation Conference
ICHRIE
University of South Carolina
Columbia
SC
United States