Donald G Schoffstall (he/him)


Professor College of Hospitality & Business Doctor of Business Administration Online

Biography and Expertise

Donald Schoffstall (Dr. Don) teaches a variety of doctoral level courses for the Doctor of Business Administration program here at JWU. Previously, he taught food and beverage management and general hospitality management courses on the JWU Charlotte Campus and master’s level courses in management, human resources, and research online. He previously taught at the LCB Institute of Culinary Arts in Pittsburgh and online for East Carolina University. He earned his Ph.D. in hospitality management from Iowa State University focusing on hospitality education and hospitality human resource issues. He previously earned an education specialist degree from Liberty University and a master’s degree in instructional leadership from Robert Morris University. Additionally, he earned a bachelor’s degree in culinary nutrition and an associate’s degree in culinary arts from Johnson & Wales University in Providence.

He has a diverse background throughout the hospitality industry working in both front and back of the house positions in various locally owned and nationally owned chain restaurants and other establishments over the span of 13 years. His expertise and research interests include hospitality education, food service management and operational issues and HRM.

Education

PhD
Iowa State University

EdS
Liberty University

MS
Robert Morris University

19 graduate credits only
University of Phoenix

BS
Johnson & Wales University

AAS
Johnson & Wales University

Diversity, Equity, and Inclusion in the Workplace Certificate
Muma College of Business, University of South Florida

WSET Level 3 Award in Spirits
WSET

Certified Specialist of Spirits
Society of Wine Educators

WSET Certified Educator
WSET

WSET Level 3 Award in Wines
WSET

Certified Specialist of Wine
Society of Wine Educators

CITI Training

Social & Behavorial Ethical Research
CITI Program

ICHRIE Outstanding Service Recognition Certificate
ICHRIE

ICHRIE and Johnson & Wales University Case Study Competition, highly commended paper award.
ICHRIE

Best Faculty-Led Presentation Award
SECSA Federation

Professional Development Award (2016-17)
Johnson & Wales University

Publishing Award (2014-15)
Johnson & Wales University

ICHRIE and Johnson & Wales University Case Study Competition, third place award
ICHRIE

As limited dine-in begins in the Carolinas, will restaurants stay afloat? (TV)
WCNC 11pm News Program
2020
https://www.wcnc.com/article/money/business/carolinas-restaurants-stay-afloat/275-ea723204-4470-43af-8429-26f7da9dd76f

Restaurants start planning for potential reopening. (TV)
Spectrum Local News Charlotte, News Program
2020
https://spectrumlocalnews.com/nc/charlotte/news/2020/05/05/restaurants-start-planning-for-potential-reopening-

The fight for survival in today’s restaurant industry. (TV)
Exclusive interview for special news program, WBTV On your Side Tonight
2020
https://www.wbtv.com/video/2020/05/11/fight-survival-today-restaurant-industry/

What’ phase 1’ of reopening NC could look like for you. (TV)
Fox46 10pm News Program
2020
https://www.fox46.com/news/what-phase-1-of-reopening-nc-could-look-like-for-you/

Society of Wine Educators

International Society of Travel and Tourism Educators

International Council on Hotel, Restaurant, and Institutional Education

Association for Career and Technical Education

American Culinary Federation

Schoffstall, D.
…Implications for Education
Journal of Teaching in Travel & Tourism

Schoffstall, D.
…Students…Tipping…
Journal of Teaching in Travel & Tourism

Schoffstall, D.
AI Enhanced Culinary
ICHRIE Annual Conf

Schoffstall, D.
Cooking with Purpose
ICHRIE Annual Conf

Schoffstall, D.
Delivering Meals…
Journal of Teahcing in Travel & Tourism

Mekouar, M. & Schoffstall, D. & Kitterlin-Lynch, M. & Ji, Y.
The Value of Hospitality Education: Perceptions of Industry Leaders
Journal of Hospitality & Tourism Education
36
4
419-422

Schoffstall, D. & Rabb, C. & Malik, S. & Atreya, S.
Understanding the Value in Operational Decisions: The Legacy of a Food and Wine Life
Journal of Hospitality & Tourism Cases

Schoffstall, D.
Hospitality and Tourism Students
Journal of Hospitality & Tourism Education

Schoffstall, D.
Online Customer
International Hospitality Review

Schoffstall, D.
ALL PLAY AND NO WORK
Journal of Hospitality & Tourism Case

Schoffstall, D.
Impacts of education…
Journal of Hospitality & Tourism Education

Reaves, E. & Schoffstall, D.
Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study
Journal of Hospitality & Tourism Cases
12
1
26-32

Reaves, E. & Schoffstall, D.
Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study
Journal of Hospitality & Tourism Cases
12
1
26-32

Schoffstall, D.
Cultivating Sustainability
International Hospitality Review

Schoffstall, D.
Multiple for SECSA Conf (x3)

Schoffstall, D. & Brown, E.
Developing an understanding of the early collegiate student experiences in hospitality and tourism
Journal of Teaching in Travel & Tourism

Schoffstall, D.
Adoption of Tour Itineraries
International Hospiatlity Review

Schoffstall, D.
Casino Buffets
International Hospitality Review

Schoffstall, D.
Culinary career and career adaptability
Journal of Hospitality & Tourism Education

Schoffstall, D.
Customer considerations for dining out again.
Johnson & Wales University College of Online Education Blog.

Schoffstall, D.
Tips for reopening: How to reset your restaurant
Johnson & Wales University News Online Blog.

Smith, R. & Schoffstall, D.
Employment impact on hospitality and tourism students’ academic journey: the HBCU students’ perspective
Journal of Teaching in Travel & Tourism
20
2
105-120

Williams, J. & Benjamin, S. & Kitterlin, M. & Brown, E. & Schoffstall, D.
Hospitality faculty mentoring program for assistant professors.
Journal of Hospitality & Tourism Education
31
2
111-118

Nissle, T. & Sach, E. & Schoffstall, D.
When A Food Quality Issue Goes Viral: The Case of Stop Bugging Me with the Broccoli!
Journal of Hospitality & Tourism Cases
7
3
47-57

Deale, C. & Schoffstall, D. & Lee, J.
). Faculty members’ and graduate students’ perceptions of ethical issues in hospitality and tourism research and education.
Journal of Hospitality & Tourism Education
30
4
203-214

Schoffstall, D. & Brown, E.
The reality and background of new hospitality students.
Journal of Teaching in Travel & Tourism
18
4
284-296

Deale, C. & Lee, S. & Schoffstall, D.
Exploring Followership in Hospitality and Tourism Education
Journal of Hospitality, Leisure, Sport & Tourism Education
22
1
42-51

Schoffstall, D. & Brown, E. & Ardent, S.
Hospitality and tourism student and alumni perspectives: Promotion expectations, academic and experience adjustments, and career growth
Journal of Teaching in Travel & Tourism
17
3
189-207

Schoffstall, D. & Stokes-Alves, J. & Monteiro, A. & Giffen, R.
Creating a Gender-Neutral Environment in the Hospitality Industry through Growth and Understanding
Journal of Hospitality & Tourism Cases
6
2
41-52

Deale, C. & Schoffstall, D.
Food ‘trucks’ for thoughts: A detailed look inside a food truck operation and this mobile foodservice segment
Journal of Hospitality & Tourism Cases
5
1
31-39

Deale, C. & Schoffstall, D. & Brown, E.
What does it mean to follow? An exploration of a followership profile in hospitality and tourism
Journal of Teaching in Travel & Tourism
16
4
235-252

Deale, C. & Schoffstall, D.
Food ‘Trucks’ for Thought
Journal of Hospitality & Tourism Cases
5
1
31-39

Brown, E. & Schoffstall, D.
The Importance of Training and Working with Others: A Case of Resolving Guest Issues
Journal of Hospitality & Tourism Cases
5
1
81-86

Deale, C. & Schoffstall, D.
Hospitality and tourism education and industry certifications
Journal of Hospitality & Tourism Education
27
3
112-119

Thomas, N. & Brown, E. & Schoffstall, D. & Thomas, L.
Predicting lodging manager annual salary based on metropolitan statistical area attributes and lodging industry performance: Exploring the concept
Hospitality Review
31
4

Schoffstall, D.
Profile of hospitality baccalaureate programs.
Journal of Hospitality & Tourism Education
27
2
69-79

Schoffstall, D. & Ardent, S.
Students’ work experiences and an examination of their perceptions of the future
Journal of Human Resources in Hospitality & Tourism
15
2
209-229

Schoffstall, D. & Arendt, S. & Schrier, T.
When the Band Crashed the Wedding: A Case in Hotel Service Recovery
Journal of Hospitality and Tourism Cases
3
3
9-15

Schoffstall, D. & Arendt, S.
Benefits and Challenges Encountered by Working Students
Journal of Hospitality & Tourism Education
26
1
10-20

Schoffstall, D. & Arendt, S. & Brown, E.
Academic engagement of hospitality students
Journal of Hospitality, Leisure, Sport, & Tourism Education
13
141-153

Creating Clarity for Our Students Though Developing Professionalism and Decorum
Oral Presentation
ICHRIE Annual Conference
ICHRIE
Las Vegas
NV

Evolving Career Factor Experiences and Perceptions for Hospitality Management Graduates: A 15-Year Follow-Up Study
Oral Presentation
SECSA 11th Annual Conference
SECSA Federation of ICHRIE
Tampa
FL

Trouble Brewing: Professional Burnout in Our Employees
Oral Presentation
NM Brewer’s Guild Technical Conference and the American Distilling Institute Craft Spirits Conference
NM Brewer’s Guild and American Distilling Institute

Micro-Moments in the Hospitality Industry: Reducing Burnout and Turnover Intentions Through Managerial Interactions
Oral Presentation
ICHRIE Annual Conference 2025
ICHRIE
Indianapolis
IN

Innovation Through Proliferation: How Many Hotel Brands Is Too Many?
Oral Presentation
SECSA ICHRIE 2025 Conference
SECSA ICHRIE
Auburn University
Auburn
AL
United States

AI in the Classroom: Beyond Thoughts to Application
Oral Presentation
SECSA ICHRIE 2025 Conference
SECSA ICHRIE
Auburn University
Auburn
AL
United States

Choosing to Get Involved in Board Service
Panel Presentation
ICHRIE Annual Conference
ICHRIE
Montreal
Canada

University & Industry Partnerships Across Hospitality-Related Disciplines
Panel Presentation
ICHRIE Annual Conference
ICHRIE
Montreal
Canada

Best Practices: Scaffolding Direct Experiential Components in Undergraduate Hospitality Courses
Oral Presentation
SECSA Annual Conference
SECSA Federation of ICHRIE
Univ. of South Carolina

Managing Hospitality Operations in Conflict of Policies and Procedures: A Modern-Day Labor Regulation Quandary
Paper
SECSA-ICHRIE Federation Conference
ICHRIE
University of South Carolina
Columbia
SC
United States

Research for the Love of Research
Oral Presentation
ICHRIE Summer Annual Conference 2023
ICHRIE
Phoenix
AZ

Being black in hospitality: An initial exploration.
Poster
ICHRIE Annual Summer Conference
Washington
DC

Food & beverage concepts, trends, and considerations for events and other aspects.
Panel Presentation
Professional Conference and meeting Association Southeast Regional Chapter
PCMA
NC

Navigating the challenges of industry-based experiential learning
Oral Presentation
ICHRIE Annual Summer Conference
Washington
DC

Understanding diversity, equity, and inclusion within hospitality education.
Oral Presentation
ICHRIE Annual Summer Conference
ICHRIE
Washington
DC

Determining the current focus (if any) of diversity, equity, and inclusion within hospitality education
Oral Presentation
SECSA 7th Annual Conference

How to show all students their full potential by breaking the white male centric focus.
Oral Presentation
SECSA 7th Annual Conference

Life after promotion: What do we do now?
Panel Presentation
ICHRIE Virtual Conference, July 2021

Exploring consumer perceptions of wine quality for celebrities’ and winemakers’ signatures on wine labels.
Poster
ICHRIE Annual Summer Conference
New Orleans
LA

Getting to know our students: Developing an understanding of undergraduates
Oral Presentation
ICHRIE Annual Summer Conference
New Orleans
LA

Understanding today’s hospitality students through direct observation
Oral Presentation
SECSA Annual Conference
Sarasota
FL